Return Policy

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FAQ’s

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When will I receive my item?

If you have ordered an item to be sent to your address this will be despatched within 3-5 working days. We rely on Australia Post for delivery of items and unfortunately cannot track each item (to ensure we keep postage costs to a minimum) so please allow 8-10 days from purchase of your items to be delivered.

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What if my item is damaged?

If your item is delivered damaged or not the right size ordered please contact us immediately and we can provide a replacement. We understand that sometimes these things happen and will certainly do everything we can to replace the item as soon as possible. You may be requested to provide proof of the damaged item or wrong sizing, such as a photo so we can investigate the cause to ensure that this does not happen again.

 

 

What if my item is never delivered to the recipient?

If you or another person you have purchased an item on behalf of, do not receive your item in the time allocation listed above please contact us immediately and we can follow this up and if necessary send a replacement item.

 

Is my purchase from the Win the Day Organisation online shop or meals that are paid forward tax-deductible?

Win the Day Organisation has deductible gift recipient (DGR) status and so for donations of $2 or more, you can claim the full amount of money that you donated on your tax return. For more information please visit www.ato.gov.au If you would like an invoice to claim, please email us directly at info@wintheday.org.au and we will provide an invoice.

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In the case of a major fault or defect, a refund will be issued in line with the Australian Consumers Laws.