Refund Policy
Agreement
By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
Win the Day Trading Policies
We adhere to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.
Payment Options
How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by credit card or direct debit. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved. If you authorise a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.
The cards we accept
We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank who will authorise all credit card payments. We can accept cards issued in Australia or overseas.
Direct debit
Donations can be made by direct debit. For fundraisers, please use the following details:
Bank: Westpac Bank Account Name: Win the Day Organisation Pty Ltd BSB: 032 724 Account number: 418 150 Reference: [Name of Fundraiser/Donor]
Payment currency
All transactions are processed in Australian dollars.
Receipt
We issue a printed receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax deductible.
Refunds and cancellations
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please, email info@wintheday.org.au as soon as possible. Donations cannot be cancelled if we have already notified a third party of its receipt.
Contact details
Win the Day Organisation 39 Mellington Loop Googong NSW 2620
Email: info@wintheday.org.au Web: www.wintheday.org.au ABN 37625749982
Customer service contacts
As above.
Business Location
We are a business located in Australia and registered under Australian law.
To submit a general enquiry please email us directly or complete the contact form online.
