When will I receive my item?
If you have ordered an item to be sent to your address this will be despatched within 3-5 working days. We rely on Australia Post for delivery of items and unfortunately cannot track each item (to ensure we keep postage costs to a minimum) so please allow 8-10 days from purchase of your items to be delivered.
What if my item is damaged?
If your item is delivered damaged or not the right size ordered please contact us immediately and we can provide a replacement. We understand that sometimes these things happen and will certainly do everything we can to replace the item as soon as possible. You may be requested to provide proof of the damaged item or wrong sizing, such as a photo so we can investigate the cause to ensure that this does not happen again.
What if my item is never delivered to the recipient?
If you or another person you have purchased an item on behalf of, do not receive your item in the time allocation listed above please contact us immediately and we can follow this up and if necessary send a replacement item.
Is my purchase from the Win the Day Organisation online shop or meals that are paid forward tax-deductible?
Win the Day Organisation has deductible gift recipient (DGR) status and so for donations of $2 or more, you can claim the full amount of money that you donated on your tax return. For more information please visit www.ato.gov.au If you would like an invoice to claim, please email us directly at email@example.com and we will provide an invoice.
In the case of a major fault or defect, a refund will be issued in line with the Australian Consumers Laws.
By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
Win the Day Trading Policies
We adhere to all relevant fair trading laws, policies, and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.
How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our website is by credit card or direct debit. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved. If you authorise a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.
The cards we accept
We accept Visa, Mastercard, and American Express cards via a secure payments system which is linked directly to our bank who will authorise all credit card payments. We can accept cards issued in Australia or overseas.
Donations can be made by direct debit. For fundraisers, please use the following details:
Bank: Westpac Bank Account Name: Win the Day Organisation Pty Ltd BSB: 032 724 Account number: 418 150 Reference: [Name of Fundraiser/Donor]
All transactions are processed in Australian dollars.
We issue a printed receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax-deductible.
Refunds and cancellations
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please, email firstname.lastname@example.org as soon as possible. Donations cannot be cancelled if we have already notified the third party of its receipt.
Win the Day Organisation 39 Mellington Loop Googong NSW 2620
Email: email@example.com Web: www.wintheday.org.au ABN 37625749982
Customer service contacts
We are a business located in Australia and registered under Australian law.
To submit a general inquiry please email us directly or complete the contact form on our contact page online.